Don’t see any humidity clouds or only weak ones?

Try the following:

• Take out the humidifier
• Pull out the black cylinder to reveal the white cotton wick

<aside> ⚠️

Important: check if there's a tiny spring inside the black cylinder tube.

If not, the original wick in your Sproushi will not work as it doesn’t touch the humidifier

There are two ways to resolve this:

1. Find a small spring to replace the old one (the one found inside a pen works great)
2. Order new mushroom capsules from our website: https://www.sproushi.com/collections/mushrooms These will ship with our new cotton wick that does not require the spring anymore! </aside>

• Take out the cotton wick and flip it:

The wet bottom side of the wick is now directly touching the humidifier and should make it start easier

• Put everything back in place and try again!
• If the above doesn't work, try again with the spare humidifier in your accessoires box

⚙️ Still doesn’t work? Please continue with the advanced fix

<aside> ⚠️

Don’t feel comfortable opening up your Sproushi? Completely understandable. In that case you can return your Sproushi to us and we will ship out a replacement.

👉 Please use our replacement request form here

</aside>

We've noticed that a small number of units have had the power connection of the humidifier misplaced during shipping.

🪛 Are you comfortable using a screwdriver to open your Sproushi and fixing this yourself?

If yes, start by unscrewing the 8 screws in the black bottom enclosure (note that 6 screws are long and 2 are short)

Repositioning the humidifier power coil

After opening the bottom enclosure, do you find the round powercoil of the humidifier out of place?